Return Policy

Return Policy

In case of return, the products to be returned must be in the same condition in which you received them, ie they have not been unsealed, or their packaging has been violated.

Products must be accompanied by the corresponding retail receipt, or sales invoice.

To avoid your own inconvenience, it is good to carefully check at the time of delivery of your order the condition of the products and their intact packaging, in order to identify any obvious defects (eg broken goods, wrong item, etc.). λ.π.).

Products that have already been used can not be changed or returned under any circumstances. Only in case of an error or hardware failure of the product will the case of change be examined, provided that the error is first confirmed by the manufacturer.

In case of refund, the payment must have been confirmed by our accounting department and the parcel must have been returned. The above process requires about 10 working days.

The cost of returning a non-defective product and sending a new one will be determined after consultation with the Customer Service Department.

In case of refund, the payment must have been confirmed by our accounting department and the parcel must have been returned. The above process requires about 10 working days.

For the return of your products you can contact via email at info@bournous-tools.gr, or call 2223 0 29830, to get relevant approval and instructions for charging shipping costs.